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"You have already used these credentials to connect with this provider": what does it mean?

Hello,

I disconnect an account from online banking, and I tried to reconnect: the app says me: ""You have already used these credentials to connect with this provider", and I cannot connect to my online bank account. I waited 1 day, I restart the phone hoping in a timeout for SaltEdge session ... but I have always the same error message. Why?


Thank you,

Luca


1 person has this problem

Hello Luca,

I'm afraid that only we can fix this issue but we can't do this over the forums. Can you please contact us at hello@moneywizapp.com with a link to this forum topic and we'll get back to you as soon as we can with a fix.

 

I am having this problem too

Andre,

Please e-mail us at hello@moneywizapp.com so we can help.

 

Yes, I have.

I followed the procedures back then but got no response yet

Hello again,

I see that a colleague of mine has already sent a reply to you yesterday. Apologies for the slight delay.

 

I'm have this problem until last week.

Hello Andrew,


Please contact us at hello@moneywizapp.com so we can help.

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