I'm experiencing the same problem in both Windows App and iPhone App: Neither are automatically downloading transactions from my online Bank account. The specifics of each are:
1. Windows: Does not auto-load new transactions upon opening the App each day. Does not auto-refresh transactions after performing manual refresh. Asks for authentication details each time when conducting a manual download via the refresh button in bottom right corner of App screen. When I do a manual download, and re-enter my authentication details, the App successfully downloads the transactions.
2. iPhone: same as Windows.
Do I have a setting wrong?
Does your account require MFA (MFA stands for multi-factor authentication and refers to random security questions (different one each time), jumping or SMS codes and other one-time passwords) to sync? What kind of credentials do you need to enter to sync your accounts?
Nope, nothing special. It's National Australia Bank and there's just an ID with a Password required to login.
I see! Can you please contact us at email@example.com with your Online Banking debugging information so we can investigate? http://support.moneywizapp.com/support/solutions/articles/210591-how-to-access-online-banking-debugging-information-
You can link to this forum topic to give your e-mail some context.