If you have an account in our helpdesk system it allows you to create and view your support tickets as well as participate in the forums. Having a helpdesk account is not required however as you can also communicate with us entirely through e-mail messages.
If you go to our helpdesk main page you can create a helpdesk account right from there. However, if you've e-mailed us at least once your account would already be created here - you just need to claim it.
To do so, click on the "forgot your password?" link below the login form to request new password from the system. Remember that your helpdesk/forum account is completely separate from SYNCbits system.
If you see an error like this:
You are not authorised to access this portal. Kindly contact the helpdesk administrator to activate your account.
It means that you did not verify your e-mail when our helpdesk system sent you a verification link to your e-mail. You need to verify your e-mail before you can reset your password.
Please search your e-mail inbox to find the e-mail verification link. If you can't find it please e-mail us and we'll re-send it to you (make sure to e-mail us from the e-mail you want to use as your helpdesk login).